Terms and Conditions
Definitions
‘We’ and ‘Us’ mean Britannia Education Group (BEG). BEG provides a range of accredited, CPD and training courses to worldwide audience. ‘You’ means the learner receiving our services or the user browsing our website to find a suitable product, depending on the situation. ‘Course’ means any of our service that could be our accredited course, CPD or a training event.
Fee Payments
All courses fee must be paid before the start date. We use Stripe, debit/credit card or bank transfer payment methods. For some courses, there is an option to pay by installment, which must be agreed at the time of starting the course. Please Note: Once you have registered for the course and made the first payment, you will have entered in a legally binding contract; your full course fee and registration fee will be due in all cases. Non-payment of these fees including not following your installment plan will result in a breach of contract on your part for which BSLM reserves the right to pursue legal means for the recovery of debt. In case of any default, further fees may be added via a debt recovery agency. BSLM reserves the right to block access to its services while the outstanding amounts are overdue, including any charges applicable in case of default.
Payment Plans
If we have agreed a payment plan with you, you must strictly follow it without an exception. Late or non-payment will result in a breach of contract, for which BSLM reserves the right to pursue legal means. Charges and interest might also be added. Access to our services might be blocked while the outstanding amounts are still due.
Enrolment Conditions
You are required to submit all the documents to satisfy the requirements for English language proficiency and entry criteria; this information is clearly displayed on our course pages.
Once enrolled on an accredited course, you will be allowed access to the first unit which is clearly broken down into individual learning outcomes and small activities for the ease of the learners. Once you have completed the unit, you will be able to unlock the assignment for that unit and submit it whenever you are ready. Once the assignment has been submitted, you will be allowed access to the next unit. This cycle will continue till you have passed all the units.
You are allowed to take small breaks from the course without any prior approval. For breaks longer than 21 consecutive days, you must send an email to info@britanniaeducationgroup.co.uk. For breaks longer than 60 days, there is an admin charge of £100.
If you stop the course for longer than 60 days without prior agreement and payment of this charge, BEG reserves the right to terminate your admission and still pursue you for the outstanding debt. This is because we have fixed overheads cost and are unable to allow unnecessary delays after charging such low tuition fee as compared to most rivals.
Discount Codes
BEG gives promotional and discount codes for various reasons. These coupon codes are eligible for limited time period and have set expiry dates. Only one discount code can be applied at a time, it is not possible to apply multiple codes at the checkout.
Courier/Postage Charges
All qualification fee includes courier/postage charges for certificate dispatch service within UK only. If a certificate is sent but returns to BEG for any reason, including but not limited to, incorrect address provided by the learner, you will be charged an extra delivery fee.
For the CPD courses that are auto-delivered and auto-marked, the prices are set very low so the certificate is only available online in digital form. However, if you wish to order a hard copy of the certificate with the official seal, then the following charges will apply:
- Postage within the UK – £25
- Postage for the rest of the world – £45
Cancellation of Course and Fee Refunds
You are allowed to cancel the course and registration up to the point that the course has been made available to your learner dashboard. Once the course has been made available to your dashboard, it is not possible to cancel the registration. Therefore, we strongly recommend that you go through the course content very carefully and let us know if you have any questions, prior to starting the course with us. You will be eligible for a refund if a request is made within 7 calendar days from the date on which the contract of purchase is concluded, and you haven’t accessed the course or Moodle [our Virtual Learning Platform (VLE)].
Refunds for Customers Purchasing through Reed
Under this policy, customers who have made their purchase via Reed, may cancel the purchase of their course within a period of 14 calendar days from the date on which the contract of purchase is concluded. This is called a “Cancellation Period”. Note that if you redeem your voucher during the cancellation period, you expressly requested for us to begin providing the course materials and you acknowledge that you lose your right to cancel the purchase of the course and get any refund for it.
Assignment Submission Deadlines
Please note that assignment submission for each unit is mandatory to proceed to the next unit. You must complete all assignments before due dates. The due dates will allow sufficient time for you to complete the assignment.
All assignments are submitted via Moodle – our Virtual Learning Platform (VLE). You will be provided with appropriate training on how to use Moodle and submit assignments.
info@britanniaeducationgroup.co.uk
Assignment Extensions
If you are struggling with your submission deadline, please do get in touch with your tutor who will be able to offer extension if there is a good enough reason to do so. Timely submission of work is an important professional trait so we will appreciate if the learners do not abuse the extension facility.
Assignment Moderation
Please Note: All assignments marked by a tutor will be sent for internal Verification before the results are released to the learners. It means that you may be asked to improve some elements of your assignment in order to meet the expectations of the awarding organisation. If any improvements are required, you will be adequately guided and appropriate time will be given you to improve. The great news is that there is no limit to how many times you can resubmit your work, as far as you are making reasonable progress and are showing willingness to improve your work.
Plagiarism policy
BEG has a very strict policy for plagiarism. Plagiarism amounts to academic misconduct, which would result in BEG terminating your admission. If that happens, no school fee shall be returned. You are, therefore, strongly advised to pay attention to the relevant instructions at the time of induction. When you enrol, you will be provided with the relevant policies to make sure that you are aware of how to submit your work.
Transferring your Course
BSLM is unable to transfer your course from one category to another. In exceptional case where we believe that the transfer is inevitable, we will not be able to make any refunds and you will have to pay both the tuition fee and the awarding body fee for the new course again.
Course Accreditation
All our accredited courses are accredited by awarding organisations that are approved by The Office of Qualifications and Examinations Regulation (Ofqual), the regulatory body in the UK. If there is a change in the awarding body partnership, BSLM will always aim to make sure that the new governing body is of the same or higher Standard.
Keeping your records up to date
You must notify BSLM if any of your details have changed after you registered for the course. This includes any changes to your name, contact number, email address and correspondence address.
Complaints
If you have any complain, concerns and suggestions about our services, please contact us at
info@britanniaeducationgroup.co.uk
Data Protection – the General Data Protection Regulation 2018 (GDPR)
We highly appreciate the importance of keeping your information secured. Please read our Privacy Policy to understand how we will protect your information.
Moodle – Terms of Use
During your use of our VLE, you must comply with all the current legislation including Computer Misuse Act 1990, General Data Protection Regulation (GDPR) May 2018, Protection from Harassment Act 1997, Copyright, Designs & Patents Act 1988, Telecommunications Act 1984, Variations/Correction of Errors and Inaccuracies, Warranty Disclaimer, Limitation of Liability, Governing Laws and Jurisdiction, and Violations of these terms of use. In essence, you will be expected to respect our own rights and those of others who use the VLE.
Learner Behaviour
BEG will not accept any unethical and inappropriate behaviour directed at any staff members or fellow learners under any circumstances. This includes threats via telephone, in writing, emails, and inappropriate language. BEG reserves the right to expel the learner from course, with no entitlement to refund payment and remaining instalment will still be mandatory.